Frequently Asked
Questions.
We know choosing the right creative partner is important. Below are answers to the most common questions about working with us. If you have additional concerns, we’re always here to help.
How much will it cost?
Every project is unique, so pricing varies based on scope and complexity. We charge by the project rather than hourly rates, which means you won’t pay extra for minor revisions or tweaks. After discussing your needs and goals, we provide a transparent quote tailored to your budget. You can be confident you’re getting exceptional value for your investment.
Why choose ImbaCactus over a larger design firm?
Working with our boutique creative team offers distinct advantages. We provide quick turnaround times, personalized attention, and direct communication with the designers working on your project, no intermediaries or account managers. Our focused approach keeps overhead low, which translates to competitive pricing without sacrificing quality. You get the expertise of a professional agency with the agility and care of a dedicated creative partner.
How long does the design process take?
Timelines depend on project complexity and your responsiveness. For graphic design projects, we typically deliver the initial draft within 72 hours. From there, most designs are finalized within one week, though more complex projects may take up to two weeks once revisions are approved. We respond to every inquiry promptly and work efficiently to meet your deadlines.
What file formats will I receive?
You’ll receive all essential file formats for versatile use: EPS (vector), JPG, PNG, and PDF. These files can be used across all applications, from business cards and letterheads to digital marketing, presentations, and any other brand materials your business requires.
Are there hidden costs or extra fees?
Absolutely not. When we say unlimited revisions are included in your project price, we mean it. Transparency is core to how we work, and you’ll never encounter surprise charges.
What are social media designs?
Social media designs include custom graphics optimized for platforms like Instagram, Facebook, and LinkedIn, such as profile photos, cover images, post graphics, and story templates. We design these elements to align perfectly with your brand identity and meet each platform’s size specifications for professional, cohesive presentation.
Can you work with international clients?
Absolutely. Most of our clients are located across Europe and the US, so distance is never an issue. As long as you have internet access and email, we can collaborate seamlessly. We’re experienced in remote communication and project management across time zones.
Can you handle rush projects?
We often accommodate urgent requests depending on our current workload. A rush fee may apply for expedited turnaround. Contact us to discuss your timeline, and we’ll do our best to meet your needs.